• 15
  • November

A Different Model of the Customer Experience Journey, and What it Means for Marketers

It is not your customer’s job to buy from you. It is your job to find out what would make for an exceptional experience from their point of view, and invite them into it. – David Nour Recently, I finished reading Co-Create, by David Nour, and perhaps my biggest take-away was his model for the Customer Experience Journey. TL;DR At the very […]