After a dud of an April (when seemingly nothing notable happened), the Crommunity Round-Up is back!

Need to catch up? Check out past Round-Ups (there’s no April Round-Up because, well, it seemed that no one did anything interesting in April)

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RouteThis addresses a glaring ISP support need

RouteThis (one of those under-the-radar local companies that has a great solution for a ubiquitous and expensive problem: ISP troubleshooting and support) released RouteThis Resolve, which simplifies the entire Wi-Fi support process through complete home network visibility, real-time customer education, and effective resolutions—all without any customer premises equipment (CPE) or technician visits (“truck rolls”).

In a helpful blog post, Introducing RouteThis Resolve: The key to better WiFi support, RouteThis‘ CEO (Jason Moore) explains why this solution is needed, citing three industry trends:

1. Customers expect their ISPs to help troubleshoot anything related to the home network, even things the ISP doesn’t actually manage…and that includes Wi-Fi
2. When it comes to troubleshooting WiFi, existing support tools weren’t very helpful for either the ISP or the customer
3. Support agents are now expected to help educate the end customer, rather than simply resolve issues

Combine those, and you get a great opportunity for RouteThis to leverage their proven expertise.

Bits and Bytes

Here are a few other May notables:

• eSentire dropped a new collab with VMware Carbon Black, Detecting and Responding to Zero-Day Attacks: Protecting yourself when patching is not an option, a deep-dive that shows how detection and response capabilities are critical in the fight against zero-day attacks; in case you’re wondering why cybercrime is still a thing, eSentire also shared research into the insanely lucrative world of ransomware
• Speaking of cybersecurity, Arctic Wolf introduced a new security and awareness training solution, Managed Security Awareness
• Ecopia AI posted a detailed blog that explains why their Building-Based Geocoding is extraordinarily superior to the industry’s leading geocoding solutions
• Meya shared a new success story that shows how they enabled Inside Weather to deliver automated and personalized support service

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Aaaand that’s a wrap.

If you want to nominate something for inclusion in the June round-up, then hit me up.